State of California Lock Down: Covid-19

UPDATE: January 18, 2021

This is an update to our previous statement on the ongoing Covid-19 pandemic

Ongoing Pandemic in California:

In accordance with the most recent update of the Shelter in Place order issued by the Santa Clara County Health Department, we are closed to the public.   

This decision was made not only for the health and safety of our staff, but our clients as well. Covid-19 is still in the early stages of being studied and understood, and we are taking precautions to limit exposure in our community.

Office Operations during Lock Down:

Our staff are currently working from home. We do have at least one staff member coming to the office during the week to make sure we get our mail and deliveries on time. We are fortunately equipped with a state of the art phone system that allows us to receive and route calls to appropriate staff as normal.

All staff have access to their email, and they will continue to answer questions you may have regarding appointments, tax return status, and other general inquiries. 

Since the lockdown last March, we began meeting with clients via video conference or phone ONLY, and we will continue that practice through Tax Season.

Local Resources/Info:

For further information on the pandemic on a local level, we have a post on our blog listing sources that have been providing the most up-to-date information and metrics for our local area. We have found these sources to be helpful and reliable. You can find that post by clicking here.

Our primary concern remains keeping you, our staff and our community as safe as possible during the pandemic. We encourage you all to continue to abide by guidelines set by the Santa Clara County Health Department, the State of California Health Department, the WHO and the CDC.

Practice social distancing (six feet or more between people), self-isolation or quarantine, wash your hands frequently, wear a mask when out in public, and work from home as much as possible.

We are humbled and grateful for the outpouring of understanding and support from everyone, and we will continue to do our level best to process your tax returns and answer questions in the meantime. Please take care of yourselves and your families!

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